Privacy Policy

Effective Date: 28/01/2025

1. Introduction

At Biovolt Medical Ltd ("Biovolt Medical", "we", "our", "us"), safeguarding the privacy and security of your information is a priority.
This Privacy Policy outlines how we collect, use, store, and protect personal and business-related information when providing our medical equipment testing, servicing, repair, and calibration services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Biovolt Medical Ltd is a UK-based company providing specialist testing, servicing, repair, and calibration solutions to healthcare providers, clinics, care homes, and other businesses operating medical equipment.

If you have any questions about this policy or your data, please contact us at:
📧 sales@biovoltmedical.com

3. Information We Collect

In the course of our business, we may collect and process the following information:

• Business contact details (e.g., name, business address, telephone number, email)

• Job titles and roles

• Details of services requested or provided

• Financial and invoicing information

• Correspondence records (emails, telephone conversations, service reports)

We do not collect sensitive personal data (e.g., health information, racial/ethnic data) as part of our services.

4. How We Use Your Information

We process your information to:

• Deliver and manage our services

• Communicate with you regarding service updates, quotations, and invoices

• Administer and maintain our client accounts

• Improve our services and operations

• Meet our legal and regulatory obligations

We process your information based on one or more of the following lawful bases:

• Contractual necessity (to fulfil a service agreement)

• Legal obligation (e.g., for financial records)

• Legitimate interest (e.g., business communication)

5. How We Collect Information

Information is collected directly from you through:

• Service agreements

• Website enquiries

• Email communications

• Telephone discussions

• In-person meetings or service visits

We do not use automated decision-making or profiling.

6. Sharing Your Information

We will never sell your information.
We may share your information with trusted third parties where necessary, including:

• IT service providers (for secure storage of data)

• Accountants and auditors (for financial compliance)

• Couriers or delivery companies (if sending equipment or parts)

• Regulatory authorities (if legally required)

All third parties are required to maintain confidentiality and comply with data protection laws.

7. Data Security

We have put in place appropriate technical and organisational measures to prevent accidental loss, misuse, or unauthorised access to your information.
This includes:

• Secure cloud storage

• Restricted access controls

• Regular data backups

• Staff awareness and confidentiality agreements

8. How Long We Keep Your Information

We retain information for as long as is necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
Typically:

• Client service records are kept for 7 years following the last service provided, unless legal requirements dictate otherwise.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• The right to access the information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request erasure of your information where legally possible

• The right to restrict processing in certain circumstances

• The right to object to processing based on legitimate interests

• The right to data portability (where applicable)

To exercise your rights, please contact:
📧 sales@biovoltmedical.com

We aim to respond within one week.

10. Website Usage and Cookies

Our website (www.biovoltmedical.com) may collect standard internet log information and visitor behaviour details (e.g., through cookies or analytics tools) to improve functionality and user experience.
We use cookies responsibly and in accordance with GDPR.
You can control cookie settings via your browser at any time.

For more details, please see our Cookie Policy [Insert link if available].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.
The latest version will always be posted on our website, and where appropriate, we will notify you directly of any significant changes.

12. Contact Information

If you have questions, concerns, or wish to make a complaint about how your data is handled, please contact us:
📧sales@biovoltmedical.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk